Customer Service Assistants

This is a customer service job with a difference. You’ll be working outside in the wonderful city that is London greeting people from all over the world and making sure they have an unforgettable experience with Uber Boat by Thames Clippers.

Working on any one of the piers along the Thames from Barking to Putney, you will welcome all members of the public; selling them the right ticket and assisting them with their journey with us on our boats.

We’re looking for people who love working and engaging with people and making their experiences as memorable as possible.

We will give you full training on our varied ticket types and you will be comfortable approaching customers and selling them the appropriate ticket.

You will be a great communicator, friendly and approachable and always wanting to deliver the best customer service possible.

And, you won’t mind working outdoors or being on your feet all day and will thrive in a busy environment, maintaining empathy even when it gets really busy.

We have 3 types of roles we’re looking for people to fill:

• Full time, 42 hours per week, 4 on 2 off, Monday to Sunday.

• Part time, 31.5 hours per week, 3 on 3 off, Monday to Sunday.

• Part time, 18 hours per week, Saturday and Sunday.

When: We’re holding assessment centres in February and March and looking for people to be able to start work with us March and April 2023 at one of our company inductions. These are a great way to get to know other new starters and find out everything you need to know about how we work.

Where: You’ll be based on anyone of our piers from Barking to Putney. We’ll provide you with a uniform to protect against the British weather!

So why apply?

Uber Boat by Thames Clippers, are London's leading River Bus service. Our fleet of high-speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ nearly 400 staff.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, always.

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Full time 42 hours a week - £24,134.00 plus benefits. Increasing to £26,099.00 in April. Monday to Sunday, shift work.

Part time 31.5 hours a week - £18, 100.00 plus benefits. Increasing to £19,575.00 in April. Monday to Sunday, shift work.

Part time 18 hours a week - £10,343.00 plus benefits. Increasing to £11,186.00 in April. Saturday and Sunday work.

Please be aware we no longer accept CV’s. In some instances, you can still upload your CV but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.

Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.