Information & Advice Advisor
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Position Overview & Specifications
Work as part of a team giving great support to local older people
Contract: Permanent
Hours: 21 - 28 hours. All hours Monday – Friday, no weekend or evening working. Working pattern to be agreed, daily pattern of 9 – 3 or similar preferred.
Salary: £25 – 32,000 FTE DOE plus 5% pension contribution
Responsible to: Information & Advice Manager
Location: White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.
Age UK Richmond are a local independent charity providing services and support to local older people in the London Borough of Richmond upon Thames. Our well established and busy Information & Advice team provide free & confidential local help – and we currently have an excellent opportunity to join the team.
The role will include:
· Working across the areas of our Information & Advice service areas as needed – including our first contact helpline, welfare benefits and Advice Extra.
· Providing advice to older people as part of providing our welfare benefits and advice extra services on a range of topics, including visiting older people at home.
· Collecting feedback and outcomes from users of the information & advice service.
Providing welfare benefits & financial advice will be a core component of the role, including advising older people on the financial support available, making applications on their behalf and following through applications to result.
We are looking for:
- Experience giving information & advice – preferably to older or vulnerable people.
- Excellent communication skills, and a proactive and flexible approach.
- Experience of welfare benefits advice work strongly preferred.
The full job specification is available separately. To apply please click the link to be taken to our website. We are interviewing as suitable applications are received.
Job Types: Part-time, Permanent
Part-time hours: 21 - 28 per week
Salary: £25,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Information & Advice Advisor roles across Age UK Richmond Upon Thames's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £32,000 bracket, including retirement vesting and health parity.
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