Office Administrative & Customer Service Assistant
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Position Overview & Specifications
Due to continued expansion, Air Manage Suffolk are looking for a highly motivated customer facing ‘Office Administrative & Customer Service Assistant’ to join our fantastic team. This would be a part time role and would involve working 2 fixed working days each week on Fridays and Saturdys. During busy periods there would be the scope for additional overtime as well.
This is a great opportunity for a candidate with high-level customer service and administrative skills looking to join a fast paced, fast-growing organisation.
Key tasks:
- Develop strong relationships with our property Owners and Guests
- Monitor and reply to guest communications where necessary
- Prepare property listings, write descriptions and guest welcome information folders.
- General day to day administrative duties.
- Work effectively with the internal team to operate a seamless lettings process.
Key attributes required:
- An open minded ‘Team Player’.
- Adaptable to unforeseen situations.
- Tech savvy, exceptionally well organised and focused.
- The ability to easily communicate and connect with the AMS team and stakeholders
- The highest level of honesty and exude professionalism
- Driving Licence preferred but not essential
Air Manage Suffolk will invest in your learning and development, provide a competitive salary and a great range of benefits as well as the flexibility to balance working and home lives.
You may be required to work in either our Southwold or Aldeburgh high street offices. Location may be negotiable.
Hours & Pay
- 13 hours per week
- Friday: 09:00 - 17:00 (30 mins lunch)
- Saturday 10:00 - 16:00 (30 mins lunch)
- 2 days per week (Friday and Saturday)
- Pay to be discussed upon receiving a CV
- Additional on-call bonus available
Job Type: Part-time
Part-time hours: 13 per week
Salary: From £10.50 per hour
Supplemental pay types:
- Bonus scheme
Experience:
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 17/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Office Administrative & Customer Service Assistant roles across Air Manage Suffolk's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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