5* Hotel Officer - Front of House

Do you have what it takes to work at London’s most prestigious hotel?

Assist Security are looking for exceptional security professionals with excellent customer service and immaculate presentation to work at London’s most prestigious 5-star hotel. The hotel is located in the heart of London next to Hyde Park Corner.

Assist Security are currently recruiting for the front of house security positions within the hotel. We are therefore interested in hearing from people with a background in customer services, front of house/reception and security. Given the nature of a hotel we are particularly keen to hear from people who are bilingual. You must have the ability and be willing to adapt to an evolving working environment.

Pay Rate:

£13.00 an hour PAYE

Shift Pattern:

4 on 4 off.

Flexible to work day and night shifts.
Day shift times - 06:45 - 18:45
Night shift times - 18:45 - 06:45

Minimum Requirements:

• 1 years’ experience working within a 5* Hotel or Luxury industries.
• A valid SIA licence. (Door Supervisor)
• Excellent written and verbal communication skills.
• Be responsive to the client’s needs and work in partnership with the client and other suppliers to support the delivery of the services
• Must be able to work under pressure, be able to make decisive decisions during incidents and difficult situations
• Strong knowledge of site processes and procedures
• Aptitude for learning and development
• Professional & Personable
• Immaculate Presentation
• Right to Work in the UK
• 5-Year employment history

Preferred Requirements:

• Proven experience in Front of House/customer service or relevant role is an advantage.
• Bi-Lingual
• ACT
• Conflict management training
• Emergency First Aid

Responsibilities & Duties:

• Monitor and control building entrances
• Adhere to all Health and Safety regulations.
• Patrol the hotel on a regular basis recording any maintenance / fire checks around the building
• Assist guests with room access.
• Respond to accidents and assist guests / employees during emergency situations / evacuations
• Defuse guests’ disturbances and escort them off the property if necessary.
• May be required to monitor security feeds and conduct daily / physical hazard inspections.
• Maintaining systems that monitor contractors working in and around the hotel according to the company health and safety policies.
• Maintaining systems that record the issues and receipts of departmental keys, items loaned out to members of staff.
• Maintain the security logbook and incident reports.
• Monitoring suspicious behaviours / packages and be aware of bomb and terror threat procedures.
• Ensure hotel facilities and function rooms remain secured and locked when not in use.
• Conduct investigations, gather evidence, bag searched following a report of misconduct, discrepancies, or violations immediately.
• Assist staff investigating and report of any allegations of theft, criminal damage, and other incidents to supervisor at the hotel and to your operations manager.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.

Benefits:

• Training, Support and Personal development
• 24/7 Control room support
• App based rostering systems to view, accept shifts, holiday management & booking in/ off shifts.
• Opportunities to gain overtime.
• Enrolment into the company’s pension scheme and staff discounts on numerous retails’ stores, restaurant, travel companies and much more

Assist Services Group was established with the sole objective of providing a fully inclusive security service which is delivered through sector specialised subsidiaries therefore creating a large group business with sector experts leading each division ensuring a personable, best in class service

We believe, with a group focus and Senior Leadership Team, we can align the businesses in terms of operational excellence and provide a personable service exceeding our client’s expectations.

This also expands our ability in terms of service offerings including but not limited to; Corporate Security, Luxury Retail Security, Close Protection and Residential Security, Event Management, Intelligence and Investigation and CCTV monitoring.

We have also increased our location presence and management structure ensuring compliance and best practice across the business.