Lettings Manager

Job description

This is where a phone call becomes the start of something amazing.

Property – for us, it’s not just bricks and mortar. A process. A transaction. It’s the ‘yes’ that means a business can branch out. The moment we hand over the keys to that all-important first home. The relocation that means the grandchildren will be on the doorstep, not hundreds of miles away. As a Lettings Branch Manager here, you’ll not only be at the heart of it, you’ll have everything you need to turn every property into more than a home; to create landmark moments in people’s lives – and to make a real impact on the success of our business.

About the role

It will be down to you to embed a culture of ’customer first’ in your branch. You’ll do that by acting as role model. By living and breathing our purpose and values. And by building a team that always goes above and beyond to deliver great customer experiences in an environment of ownership, empowerment, collaboration and engagement. Taking responsibility for the financial performance of your branch, you’ll drive sustainable growth, find ways to outpace the competition and deliver on your performance targets month after month. Another key focus for you will be implementing our lettings strategy to support the organic growth of our business – we want to put an even greater emphasis on our customers and create one cohesive sales and lettings team. With us, you really will be able to make your mark.

Who we’re looking for

An extensive knowledge of the geographic area you’ll be working in is important, and we’ll also want to see solid people and project management experience. Your strong business acumen means you can read and easily communicate P&L information, and you know how to plan and deliver a business development strategy. As well as that, we’ll want to see excellent organisation and planning skills, and a clear, articulate communication style. Everyone who joins us needs to demonstrate good self-awareness, strong team working skills and a collaborative approach. Previous Estate Agency experience would be desirable but not essential. A full driving licence is essential.

Why join us?

At Countrywide, our passion for property and strong focus on people set us apart. We don`t see buying, selling, renting and letting as processes - for us, they`re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we`re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don`t already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards

Make it more than a home. Apply now.

Job Types: Full-time, Permanent

Salary: £45,000.00-£50,000.00 per year

Benefits:

• Company car
• Employee discount

Schedule:

• 10 hour shift

Supplemental pay types:

• Commission pay
• Quarterly bonus

Work Location: One location