Technical Operations Manager

We are looking for a Technical Operations Manager for our busy BCA Corby site (Baird Road).

This is our newest opportunity to join a successful and high-volume Workshop Team and within this role, you would be overseeing the Technical Workshop with the support from shift Supervisors and Team Leaders, who would be reporting directly to you.

Our workshop currently employs Master Technicians (up to Leve 4), Workshop Technicians, Mechanical Inspectors, MOT Testers & we are constantly growing and so will your team.

An ideal candidate for this role will have a previous experience of working within a workshop environment and have minimum three years of managerial experience. You will need to understand the day-to-day operations of the workshop and will be able to lead, manage and motivate your team to achieve targets.

This location of a BCA site is easily accessible from Kettering, Wellingborough, Northampton, Thrapston, Rushden, Leicester, Peterborough and many more.

Our recruitment process will include phone interview with our Talent Acquisition Specialist. This will be followed with an on-site interview and site tour with the hiring manager.

Salary: £45,000.00 per annum

Working Hours: Monday to Friday

Main purpose of the job:

This is a senior management position within BCA. Reporting to the General Manager, Technical Operations Manager will be directly responsible for all Mechanical / Technical Safety checks, Services, Repairs and MOT of all vehicles for BCA’s Fleet Solutions programme.

Main responsibilities:

• Implement processes and working practices in conjunction with manufacturer guidelines and protocols

• Be the ‘expert’ in manufacturer systems & controls to ensure conformance across the process and consistency across BCA sites

• Work in a consultative manner to response to technical questions and queries across the business and from OEM’s

• Adopt and taken responsibility for all technical apprenticeships, working with the wider BCA

• Work with OEMs on technical implementation and workshop structure

• Provide efficiency measures to demonstrate workshop productivity against hours sold

• Provide development plans and management OEM training plans for each technical head

• Work with OEM’ to ensure all warranty systems are implemented and managed in accordance with manufacturers guidelines

• Work with the manufacturer / Dealer Groups to obtain all licence and systems controls

• Work with the manufactures to obtain OEM specific equipment (where required), creating an asset register for audit purposes

• Document and control all working practices to ensure OEM conformance - specifically for audit purposes

• Provide GM guidance and support with resource planning and training

• Support Customer Services in resolving post-delivery claims

• Be the key contact & liaison for service diversification and rate review

• To attend and participate in manufacturers training courses as deemed necessary

• To maintain a professional attitude, building and maintaining relationships with internal and external customers.

Skills and experience required:

• Previous managerial experience (minimum 2 years)

• Previous workshop experience (minimum 3-5 years)

• Qualified to City and Guilds or NVQ Level 3 (essential)

• Dealership background (desirable)

• Qualified as a MOT Tester (desirable)

• Own a Full UK Driving Licence

• Computer literate with experience of Microsoft Office- Outlook and Excel

• Strong communication skills

Why choose BCA?

• Deals and discounts on new cars for you and your family

• Access to BCA Rewards, which provides online and in-store discounts with a range of retailers such as Asda, Tesco, Boots, Ikea, Currys and many more…

• Company Schemes that include Eye Care Scheme, Cycle to Work Scheme & Referral Scheme

• Trainings, Courses & Apprenticeships available for all staff

We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options. If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!

Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.