Customer Support Team Leader

This is an exciting time to be part of Bidfood as we move forward with our sister company Oliver Kay, from the very beginning, the business was founded around the very best produce that we could find.

At our depots we make over 5,000 deliveries to our customers each week, we have a number of teams who work together to deliver service excellence to our customers every day. We want to have passionate people working with us in Oliver Kay, we value our employees and strongly believe in developing our people for the future.

We have an exciting opportunity to join our newly created customer support department, and as a part of the customer support leadership team you’ll fill an essential role in helping us achieve our targets by delivering the right service and support to our customers on time.

You will be responsible to oversee the day to day running of the Customer Support department. Ensuring the team provide outstanding support to both internal and external customers through monitoring and analysing available data and call screening. Ensuring all areas of ordering requirements are carried out to the highest standards through managing order emails, handling inbound calls and processing orders accurately.

To support the team to ensure deadlines are achieved and to have a hands on approach to cover when needed.

Your main duties will include: coaching and developing the customer support team, provide a point of contact for escalated complaints and overall - ensure the customer is put at the heart of everything that you do and providing a satisfactory resolution that enhances their experience of dealing with Oliver Kay

Ideally, you’ll have experience managing people and from a call centre background, possess a professional and clear phone manner, be competent with IT based systems and experienced using Word, Excel & Outlook confidently and the ability to record information accurately and be able to demonstrate a history of developing and coaching contact centre advisors.

The successful candidate will need to be a personable and professional individual, be an approachable source of support to their team and wider stakeholders, most importantly be used to working to targets and will have an accurate and methodical approach to your work with a passion to succeed.

Due to the nature of the business you are required to work 10am – 6.30pm, 5 over 7 including permanent Sunday

Job Types: Full-time, Permanent

Salary: £28,129.80 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Bradford, BD4 6SE: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)
• Supervisory: 1 year (required)

Work Location: One location

Reference ID: CSTLBRAD