Head of Team Operations

Job Title: Head of Team Operations

Department: Operations

Reporting: Director of Elite Performance

Location: Training Ground

Salary: Competitive

The Role

The main responsibility of the Head of Team Operations is to lead all operational and logistical matters for the Football Department.

Key Responsibilities

• Arrange the logistics around First Team and B Team matches, including travel, hotels, communication and all logistical support around the teams.
• Source, manage and review suppliers such as travel agents, security, coach buses and anything else that may be relevant.
• Create a set of travel standards, including optimal levels as well as minimum acceptable standards to provide consistency across seasonal logistics.
• Create a process for Football Department individual travel for 1st Team players, Directors, staff & B Team so there is a clear level of service and standard expected.
• Support the PA to Director of Football & Head Coach with travel suppliers & contacts for Directors and staff where needed.
• Be the point of contact for all travel & logistical support for individual player travel requests from the Football Department.
• Proactively research hotels to stay at within the Premier League to create priority choices.
• Collect feedback from each trip to review with hotel and to try solve any issues that cannot be fixed by the venue to mitigate their impact next time.
• Have clear contingencies ready in case of weather, strikes, delays so that any travel time is efficient as possible.
• Be the lead on all trips, co-ordinating other departments and creating clear itineraries to minimise confusion.
• Lead on footballing visas needed for preseason tours, European competition etc.
• Manage the travel budget, reviewing proposed new spending and approving as necessary;
• Ensure clear, well documented processes in the travel department, and that all staff members are following the correct protocols;
• Ensure that contingency plans are in place and are documented and easily accessible in the event of illness or unavailability of any given staff member;
• Ensure that all documentation relating to the department are electronically stored in a format which is secure, backed up and accessible to the relevant staff members.
• Lead on organisation of preseason tours and any midseason and/or post season tours.
• Attend relevant Club meetings as a representative of the Football Department when needed. and act as a link between training ground and stadium, in particular with the Finance and Commercial departments.
• Manage the club driver to provide efficient support.

General Club Responsibilities

• To ensure compliance with all relevant Club policies, including health and safety policies.
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford Football Club.
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times.

Closing Date: Monday 24th April 2023