Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Support customer enquiries through inbound calls, emails, and social media, and on occasions covering the reception desk at the office greeting visitors
- Handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Building good rapport with each customer, making them feel valued and important to us
- Maintain thorough and accurate customer service records, including customer relationship files
- Keep confidential records and financial information private and secure
- Communicate with other departments to ensure successful customer resolution
- Work with multiple systems to be able to give correct and up to date information to our customers
- Working closely with other team members to ensure that customer interactions are prioritised, particularly at busier times.
- Occasional working away from the office at our retail sites or at events/roadshows may be required
- Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic A mix of flexibility and resilience to deal with a variety of enquiries
- Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers.
- An enthusiastic, positive attitude with a real desire to help others
- Positive and flexible approach to work
- High level of attention to detail and accuracy
- Ability to work shifts over all days of the week (including weekends and bank holidays), along with some earlier starts and later finishes
Desirable:
- Using CRM systems (eg Freshdesk)
- Handling complaints and complex enquiries
- Customer service experience in a call centre environment
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Taxi & Car Services
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Brighton and Hove Bus & Coach Company's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Taxi & Car Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,516 - £19,315 bracket, including retirement vesting and health parity.
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