Application Support Analyst

Application Support Analyst

Job Req ID: 11065 Posting Date: 08-Feb-2023 Function: Business Operations Location: Temple Point, Bristol, United Kingdom Salary: Competitive with great benefits About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
About the role As a Application Support Analyst within Security Software Service you will be part of a core team that provides technical support to BT and its customers. This team delivers, manages and maintains Public Key Infrastructure (PKI) that delivers Digital Certificates to a range of customers which provide energy services to the whole of the UK and underpins multiple banking transaction.

You'll have the following responsibilities

• You will be part of a small technical IT support team that deals with customers order, issues and queries.
• You will be responsible for managing the relationship between BT and its customers to ensure their issues are interpreted correctly and managed through to resolution.
• Performing very basic diagnostics on customer issues and managing them through to resolution.
• Supporting the rest of the team during incidents and escalations.
• Maintaining a portfolio of information around our services and ensuring our customers information is secured safely.

You'll have the following skills & experience

• Strong engagement and Customer focus – Able to interpret the needs and asks of our customers.
• Quick learner - Able to grasp new concepts quickly and efficiently.
• Strong diagnostic and problem solving – Ability to understand and work through complex issues to reach a solution.
• Security Clearance - If successful within this role, you will require Security Clearance (SC). This will be paid for by BT and is not required to apply for this role.
• Technical Background – A basic technical background in IT.

Benefits

• Competitive salary
• 22 days’ annual leave and additional days for length of service
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..