Hub Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hubs teams based across the city.
About the job
The team supports customers who make use of our Hubs & Libraries, aiming to resolve enquiries at first point of contact.
The successful candidate will assist in the delivery of a full Library service, along with carrying out general office duties including using digital systems
What We Are Looking For From You
You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.
You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries
To provide a professional, high quality, customer focused Library admin service.
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.
The ability to speak other languages, in particular Welsh would be an advantage
Additional information
This vacancy is suitable for post share
This post is temporary until March 2025
We welcome applications in both English and Welsh.
Applications received in Welsh will not be treated less favourably than English applications.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process, please contact Fergus Logan or Thomas Wong – FLogan@cardiff.gov.uk / Thomas.Wong@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02770
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Municipal Agencies
Based on transatlantic hiring benchmarks for Hub Assistant roles across Cardiff Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Municipal Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,812 - £21,968 bracket, including retirement vesting and health parity.
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