Sales Associate, New Bond Street

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Sales Associate, New Bond Street

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN ACCOUNTABILITIES

• Sales Achievements
  • Ensures a unique and exceptional client experience during a sale.
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
  • Adapts according to client(s) needs and motivations.
  • Strives to always improve and surprise the client(s).
  • Deals with ease during negotiations and objections.
  • Transmits the passion and values of the Maison.
  • Acts as the privileged contact for the client(s) in case of After Sales.
  • Meets individual and boutique targets, both quantitative and qualitative.
  
  

• Client Relationship & Portfolio Development
  • Cultivates strong client relationships and develops client loyalty.
  • Efficiently develops the client portfolio.
  • Executes targeted CRM actions.
  • Participates to client events and acts as an Ambassador of the Maison.
  
  

• Boutique Operations
  • Respects all brand and boutique policies and procedures.
  • Participates to inventories.
  • Participates to the set up and breakdowns at opening and closing of the boutique.
  • Participates to the implementation of Visual Merchandising guidelines.
  • Assists with special projects when requested.
  • Undertake administrative tasks and stock room related tasks when it’s required
  
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A proven track record of successful achievement within a luxury retail environment
• A sales orientated target driven background
• Excellent customer service credentials
• Experience of dealing effectively with different nationalities and cultural backgrounds
• Fluent in English; ideally one or more relevant touristic languages (European; Arabic; Chinese)
• IT literate
• A strong communicator with empathy and good interpersonal competences
• Result and action oriented with strong entrepreneurial mind-set
• Team-player with empathy and strong interpersonal skill

HOW DO WE KEEP YOU SMILING?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Line Manager

3rd Stage – Interview with the HR Manager

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg