Customer Services Administrator

Role overview Cellmark pioneered the introduction of DNA analysis for paternity testing in 1987 and has grown to become one of UK’s leading DNA and forensic services provider. We have a rich history of innovation and a collective drive to be the best at what we do. Our 500 staff members are at the heart of our business, working from our headquarters in Abingdon, Oxfordshire as well from our facilities in Chorley, Lancashire and in Durham/Huntingdon.
We are looking for a Customer Services Administrator to join our busy and multi-functional Customer Services department to provide excellent administrative service.
Duties will include:

• Contacting customers by telephone and in writing to clarify outstanding issues relating to case registration forms.
• Inputting customer details and case data into the computer using in-house system
• Preparation and despatch of automated standard form letters
• Provide reception cover by answering the switchboard and dealing with external and internal visitors.

This is a busy and varied role that would suit a highly organised and flexible individual who is used to completing tasks of varying priorities to strict deadlines. The ability to copy type with a high level of accuracy and handle a range of tasks is essential. You will also be computer literate including proficiency in Microsoft Outlook and Excel.
This role requires good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.
In addition to a competitive salary you will receive the following benefits:

• 33 days holiday including bank holidays.
• Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).
• Private Healthcare with Aviva.
• Perkbox (provides access to a wide range of high street discounts).
• Life Assurance (Death in Service 4x base salary).
• Employee Assistance Programme.

At Cellmark, we recognise that our customers define our service quality, and we should always strive to meet their needs through service innovation and continuous improvement. We actively support our people in developing their skills by providing training and development opportunities as well as a clearly defined career progression path. So if this sounds like the right opportunity for you, apply today!
Due to the nature of work we undertake, all applicants must have lived in the UK continuously in the past 3 years and will be required to obtain security clearance which we will arrange.
We reserve the right to close the position once sufficient applications have been received.