Hotel Front Desk Receptionist
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Courtyard by Marriott, London Heathrow, managed by Legacy hotels and resorts has an opportunity for a full time receptionist to be a part of our exceptional front of house team. The hotel boasts 244 bedrooms and the front desk can be exceptionally busy at times therefore you should have the ability to multitask and work under pressure, whilst remaining customer focused.
Job duties
- Check guests in and out of the hotel and assist with any enquires throughout the duration of their stay
- Promote & upsell special promotions offers & pass this information on to the guest in order to maximise hotel sales.
- Effectively communicate between departments such as housekeeping and maintenance & food and beverage, passing on any relevant front desk information
- Be fully conversant and able to operate the hotel front office system (Training provided)
- Anticipate guests needs, and carry these out in a courteous helpful manner
- Ensure handover procedures are followed in the transferring of all relevant information on a daily basis
- Check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- In accordance with hotel procedures ensure security of any safety deposit, guest property and lost property
- Complete any reasonable duties at the request of Reception Manager
- Adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
Essential skills
- Opera systems knowledge
- Numeracy and literacy skills
- Microsoft office
- Passionate about guest experience
- Telephone reservations experience
- Organised with attention to details
Desirable skills
- Willingness to learn and develop within the role
- Motivated self starter
If this sounds like you, then we would love to hear from you.
Please note this is a full time role working on an 8 hour day. You can expect to work any 5out of 7 days, including early mornings, late evenings & weekends.
Job Types: Full-time, Permanent
Salary: £22,547.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Experience:
- hotel reception: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Hotel Front Desk Receptionist roles across Courtyard by Marriott Heathrow airport's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,547 - £22,547 bracket, including retirement vesting and health parity.
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