Front of House Receptionist

Job description

What you’ll be doing!

Crowne Plaza Liverpool City Centre requires a Receptionist to join our team immediately. We’re looking for an ambitious, hardworking professional who loves to crunch numbers alongside responding to guests needs. The candidate will be responsible for all day to day receptionist duties and will need to communicate effectively with the Reception management team to ensure the satisfaction of our guests and completion of admin tasks. The ideal applicant should be capable of working productively within a team and at times on their own to complete basic functions, such as checking guests in and out, preparing the reports and paperwork prior to the check in/out, communicating with reservations / housekeeping / F&B, and taking initiative for any other necessary tasks. A flexible schedule and willingness to work occasional overtime when necessary would be welcomed!

Who you’ll be working for!

The Crowne Plaza Liverpool Hotel is magnificently situated in the heart of the city centre, sitting adjacent to the iconic Royal Liver Building with stunning views of the River Mersey.

Our customers choose us for a number of reasons; our quiet, central waterfront location, the convenience of guaranteed onsite car parking for all our residents, our extensive leisure facilities, “the best breakfast in town” and our professional and friendly team.

Ideally situated in close proximity to a host of major attractions in Liverpool, including the BT Convention Centre, Marks and Spencer Arena, Liverpool ONE retail and leisure complex, Tate Liverpool and Anfield Stadium. The Crowne Plaza Liverpool Hotel is the ideal place to start your Centre Island career journey.

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Our Values

At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

• Act with INTEGRITY and CARE
• Be ENGAGED with customers and colleagues alike
• Have PASSION and take OWNERSHIP in everything they do
• Strive to be CREATIVE to continuously improve

What we offer you!

• 28 Days holiday increasing to 33 days after your 5th year of service
• Full uniform provided
• Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
• Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
• Training & Development and the opportunity to work with a fast paced, customer-focused company

Main Duties and Responsibilities:

• Check in guests
• Check out guests
• Take ownership of all guest requests via phone calls and face to face
• Support the supervisory team
• Make sure Brand Standards are followed throughout the day to day duties and activities
• Prepare the reports/member paperwork prior to check in
• Balance all financial transactions from your shift
• Support nights and concierge team during busy periods

Job Type: Full-time

Salary: £10.00 per hour

Benefits:

• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift

Work Location: One location