Receptionist

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

We are currently recruiting for a Receptionist to join our Reception team at our 2020 Opticians & Hearing Care practice in Queen Street on a full-time basis working 39.5 hours per week over 5 days.

Our Reception team are the first point of contact for the patients and customers in our busy practice and this varied role comes with a wide range of responsibilities including the following:

• Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
• Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
• Assisting patients on the practice floor with frame and lens selection.
• Giving patients demonstrations on how to insert and remove contact lenses.
• Processing invoices.
• Processing deliveries and collections of stock.
• Administration and maintenance of patient records, databases and NHS paperwork.
• General housekeeping duties to ensure the practice is clean, tidy and presentable.
• Other ad hoc duties as and when required.

We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.

As a company, the D&T Group offer:

• Competitive salary

• 29 days annual leave (full time equivalent) inclusive of public holidays

• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends

• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform

• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First

• The opportunity to work for a company that cares.

If you have any queries about our vacancies please reach out to a member of the HR team at careers@duncanandtoddgroup.com.

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