Customer Service Advisor (Full-time)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Are you looking for a new job? Whether it be a career change, a first job or you are already in the energy industry, Energy Saving Scotland would love to give you the opportunity to join the team.
We have recently set up a new office in Glasgow City Centre and can’t wait to build our new team of Customer Service agents. We are well known for working with a variety of blue-chip energy companies and are ready to continue our success across Glasgow.
We understand that starting something new can be daunting and sometimes a little scary, which is why at Energy Saving Scotland we focus heavily on making sure our employees are trained to the highest standard. With team impact training sessions and 1-1 supports with your assigned mentor from the minute you step through the doors. No matter what level of experience you have, we have got you covered.
Why work for us?
Our Customer Service role is our most profitable and diverse opportunity.
Successful candidates will be dealing with customers, cultivating and maintaining excellent relationships and demonstrating strong communication skills.
What We Offer
- Immediate Starts Available
- Career Development
- Weekends Off
- Training
- Branded Uniform
- Daily Incentives
What we look for from our Customer Service Advisor's:
- Strong people skills
- Hard-working
- Be goal-oriented
- Positive attitude
- Great listening, interpersonal and relationship-building skills are imperative to the role
What you will be doing as a Customer Service Advisor:
- Supporting customers with their Energy tariff's, which is imperative during the current inflation
- Building relationships with customers
- Problem solving and providing information
This position offers a brilliant working schedule of Monday - Friday 11am - 7pm. No weekends.
Our employees are paid weekly, on each Friday. With a fantastic salary range of £18,500 per annum to £25,000 per annum, dependent on development & progression.
Our office is located in the heart of Glasgow City Centre, just seconds away from Glasgow Central staton.
Job Type: Full-time
Salary: £17,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Free or subsidised travel
- Profit sharing
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor (Full-time) roles across Energy Saving Scotland's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £17,000 - £25,000 bracket, including retirement vesting and health parity.
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