Area Operations Manager

We have an exciting opportunity for an Area Operations Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to provide significant operational knowledge and in-depth knowledge to the Area team to ensure successful performance and excelled customer and client experience in the final mile. Reporting into the Area Delivery Manager this role will drive performance across the delivery organisation.

With fantastic growth and success over past years, it’s time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

• Provide operational cover for the Area Delivery Manager and lead the division in their absence ensuring seven-day leadership for the division.
• By understanding how they can improve each measure of customer experience at every touchpoint of the final mile along the customer journey the Area Operations Manager will coach Regional Delivery Managers and Community Managers to drive future performance.
• Inputting into the creation of a performance development strategy for the Field Team by making recommendations for improvements in training and associated materials and ensuring the successful implantation of this strategy through coaching to drive continuous improvement of performance across the delivery organisation.
• Responsible for the implementation of changes to performance and the successful adoption against the division.
• To provide financial and performance analytical insight for the division to support the Area Delivery Manager to make key operational changes that improve our operation that in turn increase customer and client satisfaction
• Responsible for setting and monitoring planning across the division by working with the Regional Delivery Managers and utilising Resource Planners to ensure the successful delivery of Peak periods (inclusive of volume, sub-depot review, round modelling etc).
• Being the resource and coverage planning lead for the area by working with relevant stakeholders to ensure successful delivery that will drive customer and client satisfaction
• Being the functional specialist for the planning team within your division by setting expectation and demand to allow for efficient running of the operation within your area
• Shared responsibility for all operational business standards across the division with the Area Delivery Manager by working with the Division Manager and Commercial Managers to ensure that standards are set and conduct checks in place to ensure the most efficient route to market, client requirements and competitor requirements understood.
• Responsible with the Area Delivery Manager for the successful strengthening and maintenance of divisional union relationships.
• Working with the Area Delivery Manager they are responsible for the implementation of changes to performance documentation through guidance and coaching of the Regional Delivery Managers and Community Delivery Managers.

To be successful in this role you will require the following…

Qualifications:

• Current UK Driving licence
• IOSH Qualification or equivalent

Knowledge & Experience:

• Knowledge of self-employed courier model
• Previous experience of working in a customer focussed industry
• Previous experience of setting and managing a budget
• Previous experience of coaching, supporting and motivating colleagues
• Problem solving and planning effective contingencies and solutions

Technical & People Skills:

• Customer Focused approach
• Competent negotiation skills
• Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Job Types: Full-time, Permanent

Salary: £53,000.00-£62,000.00 per year

Benefits:

• Canteen
• Company car
• Company pension
• Employee discount
• Free or subsidised travel
• Free parking
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Operations management (preferred)

Work Location: On the road

Reference ID: HER907160