Customer Service Advisor

Farrow and Ball – Customer Services Advisor, Wimborne, Dorset

We are currently looking for an enthusiastic individual to join our Customer Service Team in Wimborne, as a Customer Service Advisor. We are offering this position on a full-time basis, working hybrid.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have a positive, engaging experience at every stage of their journey with us.

Our Customer Service Team are friendly and knowledgeable. As a Customer Service Advisor, you will be recognised as a product expert, guiding customers with colour and application advice for the projects they are undertaking.

What we expect from you as a Customer Service Advisor.

Key Responsibilities:

• Build strong relationships with customers to maximise sales, increase revenue and encourage repeat purchase
• Always consider preparation and application when recommending product to avoid post application complaints / issues.
• Provide customers with colour advice and promote colour consultancy products where appropriate
• Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual.
• Ability to establish what the customer wants, convert this to needs and influence where appropriate to ensure the customer obtains the best end result
• Deliver an outstanding experience in all our interactions
• Promote the company and the product with passion
• Data entry
• General administration

Key Attributes:

• Proven track record in customer service is crucial for the role, preferably in a contact centre environment
• High level of accuracy and able to process efficiently
• Drive, enthusiasm and a proactive, ‘can do’ attitude
• Exceptional organisational skills with sound ability to prioritise workload
• Patience and empathy
• Friendly, articulate, and professional
• Accountability and ownership
• Open minded, adaptable and team spirited
• Able to handle complaints and remain calm under pressure

What you can expect from us

• 24 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to Perkbox, our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.