Golf Services Assistant

Set in a 350-acre estate on the North Surrey Downs, there is an informal and welcoming feel at Farleigh Golf Club, with 27 Championship-standard holes and three 18-hole courses providing a memorable and diverse challenge for all golfers. Farleigh is a busy place, but it isn’t all about golf. Our popular bar, restaurant and lounge is great for a relaxed brunch, lunch, or afternoon tea, and four function rooms are perfect for weddings, meetings, and events.

What really sets us apart is the warm, personal service our team deliver. Our mission is that you will leave feeling better than when you arrived, and we can’t achieve this without the team who put fantastic customer service at the heart of everything they do.

Primary Responsibilities

• Ensure security of stock and appropriate cash handling
• Never leave store unattended
• Ensure cleanliness of hire items, buggies, trollies and hire sets.
• Refer any operational issues to the Duty Manager
• Maintain a clean and tidy shop and front of house areas, ensuring daily vacuum and rubbish removal and weekly dusting.
• Regular tee sheet audits, from changing the status of the booking to pairing 1 and 2 balls up with others
• Maintain good Health and Safety Awareness
• Replenish any missing stock (from store room)
• Follow open and close procedures
• Check all stock has been bar coded
• Aid stock counts and checks
• Merchandising stock
• Exceed customer expectations
• Ensure all Green Fee Payers check-in in accordance with resort guidelines

General

• Communicate with internal and external customers in a friendly and courteous manner at all times.
• To maintain a professional standard of dress and appearance, in line with company standards
• Maintain a safe, clean and tidy work area
• To adhere to all statutory requirements regarding fire, health, safety and hygiene.
• To attend any training sessions as requested and adhere to company policies.
• Support colleagues in delivering a high standard of customer service
• Carry out any additional duties as reasonably requested by the management team
• Promote the Foxhills Collection in a positive light at every opportunity

• Complimentary club membership for you and your partner (qualifying period applies)
• Product and service discounts including spa, restaurant and hotel stays.
• 28 days’ holiday increasing with service (includes public & bank holidays)
• Complimentary annual hotel stay for two
• Contributory pension scheme
• Bonus and incentive schemes
• Employee awards
• Annual staff party
• Colleague Birthday Breakfasts

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 3 weeks.
This position requires the candidate to prove their right to work in the United Kingdom.