Health Advisor/NHS 111 Call Handler - Norwich

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

As a Health Advisor at IC24, you’re the first point of contact for our patients. It can be tough, but you’ll join an experienced team of NHS 111 Health Advisors in our care coordination centre to help and support you.

As a vital voice, you’ll be dealing with very difficult situations. When our patients dial 111, you’ll be the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice; triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System.

Here, we provide full paid training and career development opportunities, a generous NHS pension and a competitive pay framework to progress through. This role is based permanently in our Care-Coordination Centre in Norwich. A blend of home and office working may be available after 6 months, subject to requirements. So, if you’re patient focused, empathetic and up for a new challenge then we would love to hear from you!

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Norwich Care-Coordination Centre, Broadland Business Park, Norfolk

Hours Available We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation. We also have weekend only rotas available.

Please be aware since we are predominantly an out of hours service most of our shifts involve weekend and evening work and shift patterns can vary.

All colleagues will be required to work some hours on a Saturday and Sunday. You will also be required to work bank and Public holidays.

Additional hours may also be available in times of peak demand.

If you have any questions relating to hours available or the role, or you would like a tour of the call centre, please email – shameemgolamy.ic24@nhs.net

Training

Applicants must be available to start training on either the 16th of March, 17th of April, the 9th or 11th of May.

The first three weeks of all courses are full time. Once you have completed the first three weeks of training, you will move into the Contact Centre for a period of 37.5 hours 'supported practice' (spread across weeks four and five).

The March induction evening is on the 16th of March 1800-2300 with the course running Saturday and Sunday 0900-1700 and Monday, Tuesday, Wednesday 1800-2330.

The April course will begin Monday 17th April with the course running Monday-Friday 0900-1700.

The May course will begin Monday 9th May with the course running Monday-Friday 0900-1700. Or an evening and weekend course with the induction evening on the 11th of May 1800-2300, with the course running Saturday and Sunday 0900-1700 and Monday, Tuesday Wednesday 1800-2330.

To find out more about training to become a Health Advisor please click here.

What’s in it for you?

• New hourly rates of £10.82 - £17.10 depending on experience and hours worked during the week. Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free membership to our reward and discount platform
• Full paid training
• Learning and development opportunities
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please click here.

Closing date: 24th February 2023

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team in the first instance at careers@ic24.nhs.uk.