Wellbeing Co-ordinator

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.



Live in Wellbeing Co-ordinator

Location: Kaplan Living, Glasgow

Reporting to: General Manager

Kaplan Living Glasgow

Kaplan Living Glasgow, student accommodation, houses 276 full time students mostly studying at the Glasgow International College in partnership with the University of Glasgow. Located nearby to the University of Glasgow’s main campus and offering 24-hour accommodation support where our students can feel happy, safe and looked after. The successful candidate will be part of a strong team supporting the delivery and development of the residence’s services.

The Role

Our welfare officers play a vital role in supporting all our students in the residences. Living on site you will work in a rostered pattern to provide students with support during their first year in the UK. The welfare team provides support across a range of areas, including student experience, compliance, welfare, and administration whilst building a strong sense of community and trust with our students. Evening and weekend work will be required. This role requires the successful candidate to live in our residence, due to council tax restrictions the position is only suitable for full time students.

Responsibilities functions

• Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role

• Promote good resident welfare and enforcing behaviour policies

• Along with the Kaplan Residence and College teams responsibility for the Safeguarding and duty of care for U18 students

• Provide quick and appropriate response by emails and any other communication channels used in order to help effect a quick resolution of issues arsing

Duties

• Participate and complete all necessary training during the first weeks of employment and ongoing training as required

• Lead on the U18 students welcome and induction programme assisting students to settle and integrate into the residence, the environment and location in the first days and weeks of arriving in the UK, offering support and guidance as needed

• Be a contributing member of local Kaplan International Pathways Safeguarding Panel

• Undertake morning/evening welfare checks on students as needed and any necessary curfew checks on U18 residents

• Be on call throughout the night with availability to handle any emergencies with U18 students

• Provide practical assistance to U18 students requiring support, including setting up of medical appointments if requested

• Work with the Residence Team to help deliver/events and activities organise informal “catch ups” in small groups or as a one to one

• Provide a critical link with parents, guardians and agents as needed eg arranging zoom calls to check in

• Ensure that any welfare, child safety, medical, pastoral and building issues are immediately reported to your line manager or escalated to a senior manager as appropriate.

• Assist as required in the administration of the residence including room inspections, student arrivals, departures and room inventories, maintain any necessary U18 records

• Liaise with the Residence/ College Teams and Guardians to ensure U18 students have continuous duty of care between the college, residence and guardian if necessary, assist with any welfare concerns or other issues you may have

• Provide cover when colleagues are away on leave or through illness.

• Any other reasonable duty as requested by the Residence Manager

Skills and Experience

• Evidence of being interested in and committed to supporting the welfare of young persons

• Open and approachable manner

• Empathetic nature with good listening skills and high intercultural awareness

• Strong communication skills including:

• Clear, spoken English with ability to grade language appropriately for non-native speakers

• Ability to receive, understand and convey information clearly

• Ability to produce clear written communication including incident reports

• Ability to quickly identify situations requiring additional support and assistance

• Prompt to act and escalate as needed when issues arise and assiduous in following up issues to resolution

• Commitment to learning and following agreed guidelines and procedures

• Capacity to build trust and rapport quickly with staff and colleagues

• Works in close partnership with other team members, ensuring that a timely, regular exchange of information

Committed to promoting a positive image of Kaplan Pathways Kaplan

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

About Kaplan Living

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.