Head Client Care Assistant - Hendon

About us
Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always. Leading your team of Client Care Assistants on each shift, you’ll guide daily activities to manage the workload fairly. You’ll also be key to good communications between clients, the team and departments, helping to enable the good working relationships that help everyone to work positively and effectively. It’s a busy role where you could also be greeting patients and clients or answering calls, ensuring all enjoy an exceptional experience and the smooth running of the practice. Sharing our values being trustworthy, caring and progressive, you’ll also take the initiative in customer service and have caring, thoughtful communication skills. Just as important are the leadership skills essential to enabling your team to work as one and look ahead to see how they can be even better. With experience of working in a similarly dynamic veterinary practice at management level, you’ll have the excellent people and communication skills that enable you to reassure clients and empower your team. You’re also organised, have an eye for detail, and are both flexible and efficient, especially when under pressure.
Key Accountabilities
The duties of the Head Client Care Assistant include, but are not limited to: Leading and managing the client care team, prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, complaint handling, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting Health and Safety in the reception area and other parts of the practice as required, sending and responding to emails.
Skills and Experience
Previous leadership and management experience Presentable Empathetic, able to deal with upset clients Good telephone skills and manner Engaging manner with clients and staff Good spoken English Good written English Computer literate Organised Customer service experience Animal lover Desirable Attributes: Extroverted and outgoing Able to solve problems Mediation ability Sales experience Able to work under pressure Knowledge of first aid
Branch
Medivet Hendon
Job Reference: FR04315