Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham
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Position Overview & Specifications
Contact Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham
£21624 Basic £4,200 OTE Plus Generous Company Benefits, Training & Development This role is shift based working 5 days from 7. Some weekend work is to be expectedSo, let’s cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well it would appear this may be your lucky day!
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 36 Malmaison and Hotel du Vin properties we currently have across the UK.
From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.
You will (ideally!) have…
- a background in a customer services role (6 months or more would be great)
- a natural enthusiasm for customer service
- lashings of confidence when speaking to customers on the phone
- great attention for detail and a passion for customer care
- a hunger to succeed and meet targets
- be able to find your way around a computer goes without saying, along with good listening skills as well
- you’ll need to be a quick thinker with plenty of initiative and good problem solving skills
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham roles across MHDV's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,600 - £21,600 bracket, including retirement vesting and health parity.
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