Front of House Staff Member
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Position Overview & Specifications
Join us at Premium Country Pubs- The Golden Heart. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered.
- Never a dull moment - fun, laughs and lifelong friends!
- As part of Mitchells & Butlers, we are a 44,000 strong team with over 13 brands, the opportunities are endless.
- Team Socials – work hard, play hard!
WHAT WILL I BE DOING? AS WAITING STAFF YOU'LL...
- Greet, serve and look after our guests so they go home happy
- Maintain the highest standards of cleanliness and safety
- Work with our team to create a friendly atmosphere our guests will love
- Be a champion of brand standards
- Know the menus inside out, making recommendations to our guests
WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You’ll...
- Have a passion for hospitality (if you know, you know!)
- Have a great eye for detail
- Always give great service
- Be a fun-loving, social, team player
We know hospitality can be hard work, but it’s super rewarding. As a team at The Golden Heart, we always pull together with smiles on our faces. We know it’s a cliché, but it really is the people that make it so worthwhile. When you join us, you become part of our work family, all 44,000 of us up and down the country.
You don’t have to take our word for it. Why not check us out on social media? Search @Mitchells&ButlersCareers and find out what it’s like to work with us from our teams.
Job Types: Part-time, Permanent, Apprenticeship
Part-time hours: 10-25 per week
Salary: £7.46-£9.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
COVID-19 considerations:
Surfaces are santised regularly.
Ability to commute/relocate:
- Bristol, BS36 1AU: reliably commute or plan to relocate before starting work (required)
Experience:
- Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House Staff Member roles across Mitchells & Butlers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £7 - £10 bracket, including retirement vesting and health parity.
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