Customer Representative - Full Time
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
An exciting opportunity has arisen to join the team at Modish Furnishing as a customer experience representative. We are a small family-run luxury home furnishings retailer, with a new website and showroom opening soon!
The role
We are looking for a self-motivated, reliable and friendly person who has a passion for interior decor and luxe home furnishings to join our team. You will represent Modish Furnishing in our showroom and offer helpful customer assistance via telephone and email. You will be an expert on our products and able to offer advice and upsell complimenting accessories. You will work closely with the marketing team to implement customer aftercare services and monitor KPIs.
Key requirements
- 2 years retail experience (minimum)
- Experience in customer service roles
- Strong written and verbal communication skills
- A polite and positive approach to customer service
- Experience tracking orders and liaising with couriers
- Working on a variety of sales channels
- Self motivated and hardworking
- Strong computer skills including email
- Confident phone manner
- Ability to learn new software to respond to customers and track stock
- Excellent time keeping skills
Additional skills
(Nice to have but training will be provided!)
- Experience using Linnworks
- Experience viewing orders on Shopify
Why work for us?
- A small, supportive and friendly team
- Discounts on home and garden furniture
- 28 days annual leave + A day off on your birthday!
- Pension scheme
Parking on-site
Dress code: Well presented black or neutral outfits
Job Type: Full-time
Salary: £11.50 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: Customer Experience
Expected start date: 01/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Representative - Full Time roles across Modish Furnishing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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