Airport Passenger Services Duty Officer LGW
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Position Overview & Specifications
We are looking for an experienced Passenger Service Duty Officer professional who is passionate about aviation to join our management team at LGW Airport.
Fresh ideas, new ways of working, thinking outside the box and embracing change is what we are looking for, if you think this is you apply today and work for a company who cares about its employees and it customers
Responsibilities
- Reporting into the Passenger Services Manager you will be responsible for the running of the shift in all areas including Check-in, Gate functions and Baggage Tracing.
- Overseeing our front of house operation, you will focus on the safe and timely delivery of our services on behalf of our customer airlines.
- Communication is key within our business and it’s expected that you will report any incidents or safety related matters in a clear and comprehensive manner.
- You’ll produce daily shift reports for the senior management team, detailing the shift and highlighting areas of positivity, safety of staff related matters.
- Customer service is key in this role and you will act as the highest point of contact on shift when working with passengers. You’ll lead by example and ensure that staff are meeting and exceeding the requirements set by our customer airlines.
- You’ll be an ambassador for safety. Leading the way amongst our staff and leading by example. You’ll carry out daily audits on check-in and at gates which are then reported back to the Safety & Compliance Manager.
- Strong Check-in and gate activities experience preferred
- Strong communicator both verbally and written at all levels
- Excellent computer skills
- Excellent problem-solving skills
- Excellent organisational skills
Job Type: Full-time
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
Ability to commute/relocate:
- London / Gatwick Airport, RH6 0NP: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Supervisory / Middle management: 1 year (required)
- aviation: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 19/02/2023
Reference ID: PSDO LGW
Expected start date: 01/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Airport Passenger Services Duty Officer LGW roles across Red Handling UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £30,000 bracket, including retirement vesting and health parity.
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