🟢 Actively Hiring · Posted 25d ago ⏳ Closes in 66 days UK Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

1st/2nd Line Service Desk Engineer - Field Support

🏢 red robin recruitment • 📍 Lancing, England • 🕒 Sep 14, 2026

Salary Range

£25,000 - £30,000

£2,083 - £2,500 / mo

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Career Integrity & Compliance Audit Report

OP-VERIF-B03BD865 ✓ Passed Inspection

This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.

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Corporate Registration Verified UK Companies House registration standing active

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Prevailing Wage Benchmark UK National Minimum Wage & Equality Act 2010 aligned

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Zero-Intermediary Direct Pipeline Direct candidate ATS submission. 100% free with zero recruitment charges.

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Corridor Right-to-Work Match UK Work Eligibility

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Lancing, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Our client, a successful MSP in Lancing, are currently looking for an experienced 1 st /2 nd Line Support Engineer to join their support team. You would be supporting smaller companies with 3 to 80 users and between 1-4 servers.

Salary £25,000 to £30,000 DOE

Lancing Office

Company Car Provided

Driving License Required

Must have the right to work in the UK without sponsorship

This position will be based in our client’s Lancing office and you’ll regularly be required to visit nearby clients to provide support. As you’ll be dealing with end users in person and on the phone, excellent communication skills are vital.

You will be primarily installing desktops & laptops (Windows 8-10 Pro), as well as various IT equipment, resolving support tickets and providing Windows Server and Microsoft Exchange support.

What we’re looking for:

Previous experience providing 1st and 2nd line technical support, as part of a Service Desk.
Experience supporting a Microsoft suite, including O365 and Microsoft Exchange.
Driving license is essential.
Must be within 60 mins commute of Lancing.
Experience with Sage, Trend or Bit Defender security products would be desirable.
Experience installing hardware and software
Good recording and accuracy in ticket
A meticulous, self-motivated and well-organised candidate
Previous experience supporting SMEs will be hugely beneficial
Previous MSP experience desirable

Company Benefits:

Generous Annual Leave, including your birthday off and 3 days off for Christmas. You receive an extra day off each year.
A company van and travel allowance.
Personal selection of time off in lieu or paid overtime when required at
Access to the company tuckshop which is completely free.
A pension fund including company contributions.
Quarterly bonus scheme with a breakeven bonus, and a higher target
Office dog!

This is an exceptional next step for any mid-level 1 st /2 nd Line Engineers in the local area. If this could be of interest, please apply or contact Elliot at Red Robin Recruitment for more information.

Please note that we are acting as a recruitment agency in relation to this vacancy.

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Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

United Kingdom Right to Work & Skilled Worker Visa Guide

Corridor Intelligence

Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:

🇬🇧 Skilled Worker Visa (Tier 2)

Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.

🏛️ Settlement (ILR) Pathway

Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.

⚖️ Official regulatory reference: UK Visas and Immigration (UKVI) & Home Office Sponsor Register.

Candidate Preparation Blueprint: General

Recruitment Insights

Based on transatlantic hiring benchmarks for 1st/2nd Line Service Desk Engineer - Field Support roles across red robin recruitment's corporate sector, successful applicants typically excel across three core dimensions:

1. Domain Competency

Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.

2. Behavioral & Leadership

STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.

3. Compensation Alignment

Total compensation expectation aligned within the benchmarked £25,000 - £30,000 bracket, including retirement vesting and health parity.

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