IT Support Technician
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Position Overview & Specifications
Love IT but don't want to sit at a desk all day? Then this position could be for you!
We are currently looking for an IT Support Technician to join our existing team based from our customer’s Head office in Central London (South Kensington).
In this role you will be providing 1st line IT support of mission critical Windows desktop IT passenger processing and our customer’s office systems.
Responsibilities:
- 1st line desktop support.
- Face to face and remote user support.
- Printer & peripheral support & preventative maintenance.
- Desktop / laptop builds and installations.
Essential technical skills:
- Microsoft Windows 7 & 10 operating system support.
- Microsoft Office 2010 / 2013 / 2016 support.
- An understanding of networking fundamentals including TCP/IP, DNS, DHCP.
- Troubleshooting TCP/IP problems in Windows using PING and TRACERT.
- Microsoft MCP qualifications are desirable but not essential.
Requirements:
- Flexibility to regularly commute and work at other customer’s locations in the Greater London area, to include London Heathrow, Gatwick and Stansted Airports (public transport costs are paid for).
- Minimum of 2 years Windows desktop support experience.
- Ability to work effectively and efficiently as a member of the team and also using your own initiative.
- Ability to remain calm under pressure.
- Ability to ensure customer service targets and performance objectives are met.
- Excellent customer service skills with the ability to communicate and interact effectively with all levels within a multiple customer organisation.
- Full UK manual driving licence or currently actively having driving lessons.
- Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.
Benefits:
- Competitive salary dependent on experience & qualifications.
- 4 x basic salary life assurance.
- Overtime.
- 21 days holiday, plus 8 Bank/Public Holidays, which will increase with length of service.
- Company Pension.
- Employee assistance programme.
Working Hours:
- This position is Monday to Friday, 09:00hrs to 17:30 hrs.
- There will be the opportunity for overtime from time to time.
About us:
ServiceTec offer world class support for IT systems at airports. Established in 1989 and now with multiple bases throughout North America and Europe, ServiceTec has an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure. We are the world’s leading independent provider of managed IT services specifically for airports and airlines.
Apply now for immediate consideration providing your CV together with your salary expectations.
Job Type: Full-time
Salary: £25,500.00-£31,000.00 per year
Benefits:
- Company events
- Company pension
- Free or subsidised travel
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Overtime
Application question(s):
- Do you have a 5 year checkable work/education history with no gaps over 28 days?
- Are you happy to travel to various customer sites within the Greater London area? (travel expenses paid)
- What is your availability to start?
- What are your salary expectations?
- Do you have a full manual UK driving licence or actively having lessons?
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for IT Support Technician roles across ServiceTec Airport Services International Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,500 - £31,000 bracket, including retirement vesting and health parity.
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