Global Key Account Manager

SGS is the world's leading inspection, verification, testing and certification company and recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Title: Global Key Account Manager

Job Type: Permanent

Travel Requirements: 25-50%

Job Location: Field Based

Benefits

• 15% performance related bonus (discretionary and subject to eligibility criteria),
• Private Medical Cover
• 4-8% matching company pension contributions,
• 4x Life Assurance
• 24 days Annual Leave (increasing with service) plus bank holidays
• An additional day off for you Birthday
• Discounted Gym Membership
• Retailer Discount
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Health & Wellbeing initiatives
• Company Car.

Primary Responsibilities:

• Drives and generates opportunities for revenue growth within assigned Retail Solution accounts and consistently with pre-set SGS global key account initiatives and strategies.
• Works to develop a strategic partnership between self and SGS the company, with senior levels of client base – assisting in providing creative and innovative solutions to client business strategies.
• Ensures the alignment and integration of services and operational deliveries in accordance to global Connectivity and Product standards and within client requirements.

Specifically These Responsibilities Are To:

• Prepare account Standard Operating Procedures, train the global network and monitor activity to ensure Standard Operating Procedures compliance. Prompt and accurate response to client inquiries or assignments.
• Facilitate and maintain both an effective communication and co-ordination system with the respective SGS CONNECTIVITY AND PRODUCT Directors of Global Key Accounts, SBU heads, and other colleagues regarding rate structures, Standard Operating Procedure preparation / implementation, order handling routine, customer performance analysis, etc.
• Develop and implement both short and long-term planning for the account & SGS in consultation with the SBUs, critical laboratories and global leaders.
• Review of the customer service and operational management for specific accounts in the local laboratory & make recommendations in order to improve on account KPIs
• Establish where and how to maximize timelines, responsiveness and compliance to meet existing account requirements.
• Liaise, oversee, and coordinate client activities, complaints, and/or resolutions or mediation processes with appropriate internal or external contacts.
• Meet assigned account revenue goals and key performance indicators (KPIs) as defined by management.
• Generate where possible additional opportunities for revenue growth for other SGS business lines locally and or globally.
• Update current client information in CRM database and/or SharePoint portals.
• Prepare RFI’s, RFP’s, Quotations and Proposals for account head offices as needed.
• Maintain and manage specific client pricing for account.
• Maintain revenue and highlight tracking for client reporting purposes.
• Assist to reduce DSO / past due invoices and get payment from client with support from client services team.

• Strong analytical skills to identify trends in client markets and SGS services.
• Strong people skills to include cross cultural sensitivities.
• Proven problem solving and negotiation abilities.
• University graduate or equivalent educational background.
• Extensive commercial experience in a multinational organization.
• International business exposure in imported consumer products.
• Knowledge of or experience in the retail sector would be an advantage
• Strong written and spoken English skills, other languages will be an advantage.
• Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
• Hands-on, open-minded, proactive team player.
• Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).