Client Care Member
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Swift Referrals boasts a dynamic, loyal and supportive team of over 100 staff in North Yorkshire. The hospital has fantastic equipment available including 1.5T Siemens MRI scanner, 128 Slice GE CT scanner, doppler ultrasound, endoscopy, arthroscopy and state-of-the-art operating theatres in a supportive hospital environment.
We have expanded into the building next door to open an emergency and critical care centre so we are now recruiting for a Part time time Client Care Team member to join our front of house team.
The role will be Monday and Friday 8 am to 2 pm and alternate Saturdays/Sundays 4pm to 10 pm. Registering clients, dealing with emergencies, collating animal medical histories and booking appointments are amongst the tasks required.
Excellent customer service, good administration skills and the ability to work alone as well as part of a team are essential. A good telephone manner and a willingness to go the extra mile are also required.
Join a committed, supportive and friendly front of house team putting high standards of Client Care first.
Job Type: Part time
Starting Salary: From £11.66 per hour
Job Types: Part-time, Permanent
Part-time hours: 18 per week
Salary: From £11.66 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Experience:
- Customer service: 3 years (required)
Work Location: One location
Expected start date: 03/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Pet Care & Veterinary
Based on transatlantic hiring benchmarks for Client Care Member roles across Swift referrals's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Pet Care & Veterinary.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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