People Services Administrator

People Services Administrator
Fixed Term Contract until 31st August 2023
Hybrid Contract Based in Speke
Working Hours - 35 hours Monday to Friday (currently 3 days in the office 2 days working from home - subject to change depending on business needs)

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK as well as care for the elderly and support for those who face homelessness.

The difference you’ll make

In this role, you will provide a responsive first line support to colleagues and managers on all recruitment and on-boarding queries, providing an efficient resolution to queries or escalating where appropriate.

You’ll be responsible for processing transactions and produce accurate and timely documentation (adverts, letters, references, contracts, etc.) across the candidate/employee life cycle within agreed service levels and performance standards.

Part of your role is to record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.

So, who are you?

We’re looking for someone with a positive ‘can do attitude’ who has a proven track record of providing transactional HR support within a diverse and unionised organisation.

Essentially, you’ll need to use your initiative and have experience of working in a shared service or telephone based operation with excellent communication skills both written and verbal.

You’ll be a great people person with excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements.

Enjoy the rewards

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Job Profile

Provide first line support to colleagues and managers on all areas of the employee lifecycle including recruitment and on-boarding, performance management learning and development, payroll and system administration, including advising on people policy and processes, providing a ‘once and done’ resolution to queries or escalating where appropriate. Drive the adoption to self- service tools providing guidance to enable mangers to self-serve, increasing service capability through coaching and guidance to service users. Process transactions and produce accurate and timely documentation (letters, references, contracts, learning material etc.) across the employee life cycle within agreed service levels and performance standards.

Accountabilities or “What You Have to Do”

• Provide first line advice and support to colleagues, managers and third-parties on all aspects of the employee lifecycle providing a ‘once and done’ resolution to queries or escalating where appropriate.
• Increase self service capability through the provision of regular coaching and guidance of policies, processes and systems.
• Provide administrative and transactional support across the employee life cycle e.g. recruitment, on-boarding, learning and development and payroll, ensuring service level agreements (SLAs) and performance standards are maintained.
• Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards.
• Build collaborative and effective working relationships with colleagues and third parties providing a seamless ‘customer first’ delivery approach, sharing feedback to improve ways of working across the end to end service proposition.
• Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.
• Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
• Process and maintain People Services collateral, including letters, procedures and toolkits, ensuring alignment to the overall People Strategy and business needs
• Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
• Plan and prioritise work, check own work and that of others as required for completeness and accuracy.
• Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
• Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.
• Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements. Knowledge, Skills and Experience Essential
• Proven track record of providing transactional HR support within a diverse and unionised organisation.
• Excellent communication skills both written and verbal.
• Experience of working in a shared service or telephone based operation.
• Eye for detail and a methodical approach to problem solving.
• Resilience and tenacity to see things through to conclusion.
• Customer first ethos and the ability to elicit colleague needs quickly and deliver to those needs.
• Initiative and drive to identify ‘better ways’ of working to improve efficiency.
• Excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements.
• Ability to show initiative and propose solutions to issues identified.
• Experience of working with HR systems and Microsoft packages
• Excellent team player who can work flexibly to meet business requirements.

Desirable

• CIPD qualified, or equivalent, or willingness to work towards.
• Recruitment experience