Systems Support Analyst

The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and digital) help us to deliver a world class library and information service for the University of Manchester. We sit at the heart of the University experience for both learning and research and are fully committed to widening access to our expertise, collections and services, through our digital interfaces and systems.

We are currently recruiting a customer focused, Systems Support Analyst to join the Library Systems team. The successful applicant will be responsible for line managing the Systems Assistant and supporting the Library Systems Manager, who they will report to.

The Systems Support Analyst will be expected to evidence and demonstrate their ability to analyse and troubleshoot the various library systems effectively to develop streamlined service workflows.

The role will involve developing its library management system (currently Alma), resource discovery system (currently Primo), reading list system (currently Leganto), and the integrations with other associated systems, i.e. Access Control, Student Information System.

You will be providing a high quality and user focused service and your great communication skills mean you work equally as well with Library staff, central IT Services and the external suppliers of our services. Your strong analytical skills mean you get to the root cause of systems issues.

The analyst will be expected to provide management information and statistics to support the strategic and operational requirements of Library managers and staff.

Ideally candidates will have an informed view of recent developments in the UK Higher Education digital sector and an understanding of Library systems.

As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience. If this is a new process for you, or you would like some support, please do not hesitate to contact the hiring manager (email below).

The Library operates within a Hybrid Working Framework and this role is categorised as fully Hybrid. This will typically involve working a number of days a week on campus but with the option of some remote working. The days working on campus may vary week to week as required.

The University of Manchester values a diverse workforce and welcomes applications from all sections of the community. Our University is positive about flexible working – you can find out more here

As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.

Enquiries about the vacancy, shortlisting and interviews:

Name: Ciaran Talbot

Email: Ciaran.talbot@manchester.ac.uk

General enquiries:

Email: People.Recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria