Business Support Co-ordinator

Business Support Co-ordinator
Grade 4 £30151 - £37261
Permanent
36.5 hours

Opportunity for permanent full-time Business Support Coordinators.

This is an exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are recruiting for enthusiastic and flexible individuals to undertake the role of Business Support Coordinator.

The post holder will be a key member of the City Housing Directorate Complaints and Enquiries Team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve and inform complaint and service area improvement.

You will play a proactive role in further embedding a consistent, excellent and reliable customer focussed complaints and enquiries service for the City Housing Directorate, working across key frontline service areas including: Housing Repairs, Housing Management and Housing Solutions and Support.

As a Business Support Coordinator, you will work as part of a dynamic team in delivering an effective and high quality service. You will manage and coordinate complaints and enquiries received from a range of stakeholders such as Residents, MP's and Councillors; adhering to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.

You will be responsible for case managing complex, high level, and/or escalated cases to resolution and maintaining accurate case management and other administrative records, according to the required standards and procedures and by using appropriate I.T. systems. Promoting a compliance culture and producing reports and summaries.

You will need to be a proactive team player, with the ability to work to deadlines and able to manage a number of conflicting priorities and competing demands. You will work flexibly and as part of a team to provide continuity of service, you will have the ability to communicate effectively at all levels within the organisation and have strong skills in driving change and service performance. Taking responsibility of your own workload, quality checking Business Support Officer responses and being an owner and driver is essential along with strong organisational skills.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 22nd February 2023 at 23:59

“Interviews for this post will take place in person. Shortlisted candidates will be provided with further information”

For any informal enquires please contact: Heather Collett, Programme & Change Manager. Heather.Collett@birmingham.gov.uk

Ref: BCC872

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description and Person Specification