Customer Assistant

Customer Assistant

We are looking for energetic, cheerful, and talkative individuals to join our amazing service and welcome team.

You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do.

This is a great place to work, in a beautiful location, and you will enjoy a supportive friendly team of colleagues to work with.

Teamwork: We need you to be responsible and proactive. Always work with pace and always ask “what’s next?”.

Ensure all day-to-day tasks are completed as instructed.

You will welcome customers to our retail sites and provide information on the wider campus sights, sounds, and facilities.

Work with the retail leadership team and back-office colleagues to deliver our targets.

Work with our till and computer systems, processing sales.

Work with our team to ensure perpetually high levels of accuracy are maintained for our stock file.

What we’d like you to be responsible for

Bringing the best version of you to work every day – all our customers and colleagues need to feel you care about helping them.

To actively drive-up selling opportunities through strong product knowledge and your friendly customer service.

Working with the team to ensure high standards of display and merchandising.

Cash reconciliation duties including end of day and administration tasks.

Your own development and learning, guided in partnership with the retail leadership team and your team colleagues.

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

Always being available for flexible working during our busy graduation fortnights (June/ July & November/ December) and our 3 weeks of Freshers’ activity.

To work across our different campus locations when necessary, supporting the wider retail offer.

Play your part in our bi-annual stock takes.

The kind of person who looks for solutions when challenges arrive and works with a positive can-do attitude and good humour to resolve issues.

A2 Flexible with hours and days for shifts.

A3 Numerate.

A4 Somebody who enjoys being part of a team committed to completing tasks quickly and accurately.

A5 The kind of person who looks for solutions when challenges arrive and works with a positive can-do attitude and good humour to resolve issues.

We want our customers and Partners to feel equally valued and appreciated because they are both important to our success. We recognise that the way we conduct ourselves reflects not just on GU Heritage Retail Ltd. but also on the University of Glasgow, so our values are at the heart of the way in which we behave:

Be friendly and positive

Treat everyone with respect

Take pride in everything they do

20 hours per week, 5 over 7 days.