Customer Care Advisor

Company Description

Here at bp pulse, we're energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving.

Job Description

We are looking for a number of Customer Care Advisors to join our team, dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails and live chats.

These roles are all 6 month fixed term contracts.

You Will:

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  Be the first line of support for our customers and charge point hosts
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  Identify customer needs and resolve their queries on first contact
• 
  Champion our exciting products and keep up to date with any developments to our market leading network (full training provided!)
• 
  Act as an ambassador for our brand

Qualifications

What you'll have:

• 
  Strong customer service background with a focus on providing exceptional service to our customers

• 
  Strong verbal and written communication

• 
  A positive attitude towards working collaboratively

• 
  Flexibility and resilience

• 
  Ability to learn quickly and embrace change in a positive manner




• 
  Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided)

When you join bp Pulse you’ll enjoy a range of benefits including:

• 
  Enhanced parental leave
• 
  Personal wellness days
• 
  Training and development
• 
  EV leasing scheme
• 
  SAYE Scheme

This role is working 40 hours per week. 6 month FTC

Salary: £25,750

Early / standard / Late shifts will apply on rotation. 07.30-16.30 / 08.30-17.30 / 12.30-21.30 and every 3rd weekend - rota's are released four weeks in advance. Some flexibility will be required to meet business needs.