Role Overview & Responsibilities
The Grand Hotel, Birmingham
Food and Beverage Assistant- Isaacs
Isaacs brings the buzz of New York to Brum. As Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
15 hours over 3 days
16 hours over 2 days
What You Will Do
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- To be knowledgeable on the menus, being able to answer any questions, and make recommendations
- To follow all steps of service, ensuring the focus remains guest-centric
- Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
- To build a rapport with all guests in assigned section and use this to maximise sales opportunities
- Be flexible to jump into any roll within the restaurant when needed
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
- Discount on hotel facilities
- Refer a friend scheme
- Free uniform
- Meals provided
- Employee assistance programme
- Rewards and recognition for living our company values
- Career development opportunities
- Wagestream Access
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
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