Free People Sales Associates - Redchurch St, London

Free People
Job Title: Stylist (Sales Associate)

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations

• Exceed the customer’s service expectations by meeting the following responsibilities:


• Build genuine relationships with customers.


• Greet all customers upon entering the store.


• Offer to hold items for the customer at the cash wrap or in the fitting room.


• Determine the customer’s needs and offer suggestions and alternatives.


• Utilize all customer care resources.


• Offer to locate out of stock product from direct or from another store.


• Assist in maintaining store merchandising and operational standards.


• Uphold all company policy and procedures.


• Maintain a high level of awareness and concern for Loss Prevention.


• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:


• Comment on items purchased.


• Inquire if their purchase is a gift that will need to be wrapped.


• Request the customer’s zip code or email address.


• Ring transactions efficiently – issue a receipt.


• Compare signatures on back of card and on the POS Screen.


• Demonstrate knowledge of return policy.


• Practice proper phone etiquette.


• Perform all register functions.


• Train new stylists on Register University.


• Maintain cash wrap organization, cleanliness and restock.

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