General Services Manager - Soft Services FM

Job Introduction £30,000 - £40,000 DOE + excellent bonus and benefits package

Location

Edinburgh, EH11PermanentWork Pattern – 40hrs pw Monday – Friday, occasional weekend work required Offers are subject to clearance checks including drugs screening

What We Offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

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  Flexible and dynamic work environment
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  Competitive compensation
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  Access to ongoing training and development programs
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  Countless opportunities to grow within the company
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  Full training

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! Job Introduction

As a General Services Manager inEdinburgh, you are also a strong multitasker and quality of life improver. You will be responsible for the site’s efficient management, continuous improvement, profitability, and operational excellence. No detail escapes your attention, and your leadership style will motivate and uplift your team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

Reporting directly into our Account Manager you will look after a team of staff as you oversee catering, hospitality, cleaning, vending and handyman service delivery. You will be an experienced hands-on Facilities Manager. This is a high-security site. We are looking for someone with proven relevant experience who has a good understanding of catering and hospitality, food safety and good commercial acumen. Excellent client communication and management skills will be to key to your success. This is an exciting opportunity; you will ooze passion to deliver exceptional customer service that builds valuable long-term relationships with colleagues, customers and clients. You’ll be an inspirational leader who loves getting the best from your team and supporting them to be the best they can be.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

What you’ll do:

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  Ensure local delivery of IFM services, soft & catering at site, ensuring cost, quality and compliance metrics are achieved by Sodexo as well as our client. Responsible for the entire operating structure at site leading a team to ensure delivery against Key Performance Indicators.
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  Support in the delivery / implementation of the business strategy / objectives for client’s and site-specific objectives
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  Ensuring all Sodexo personnel are fully trained and competent to deliver the scope of works they are assigned for
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  Ensure full compliance to statutory, legislative and client specific requirements / SOPs
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  Act as the primary representative of Sodexo for all services within our defined operating area by the effective management of all managers to ensure the delivery of both qualitive and quantitative results
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  Foster long term profitable relationships as a strategic partner with clients to enhance existing business and proactively identify new business opportunities delivering operational excellence
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  Motivate and lead a high performing team
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  Total accountability (financially and operationally) and responsibility for the entire site and all services
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  Innovation and initiatives key part of business operations, hold formal monthly reviews with clients

For a full list of responsibilities please view the attached job description

Ideal CandidateWhat you bring:

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  IT literate – Microsoft
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  People management experience
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  Ability to interpret and utilise financial information
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  Excellent communication skills
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  Previous experience of operational management in a similar environment
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  Proven experience of developing profitable relationships
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  Broad commercial FM experience and business acumen, knowledge of external industry developments & contract development models
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  Experienced in leading company initiatives and change management processes
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  Experience in identifying and selling organic business growth
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  Strong communication and negotiation skills
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  Excellent client relationship management
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  Experience working in a standards/compliance environment
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  Specific skills required
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  Soft services background